Privacy policy

This policy explains which personal data Camping Les Marronniers collects when you visit this website, book a stay or stay with us, why, how long it is kept, who receives it, and how to exercise your rights. It supplements article 15 of our terms and conditions.

SAS Track The Footprints, operator of Camping Les Marronniers Registered office: 305 boulevard des Allobroges, 74130 Bonneville, France Site address: 646 route de l'Église, 74130 Glières-Val-de-Borne, France Email: contact@campinglesmarronniers.fr — Telephone: +33 4 50 03 54 74 We have not appointed a data protection officer; all requests are handled at the address above.

• Booking: first and last name, email, telephone, address, country, nationality, dates of stay, pitch type, number and age category of guests, pets, vehicles, chosen services, comments. • Individual police form (guests of foreign nationality, legal obligation): date and place of birth, nationality, usual address, accompanying minors. • Payment: card details are entered directly with our payment provider Stripe; we neither see nor store them. We only keep the amount, date, payment method and transaction reference. • Customer account (optional): email and login identifier. • Contact form: name, email, message. • Technical data: server security logs (IP address, date, page requested).

• Managing your booking, stay, payments and requests: performance of the contract. • Invoicing, bookkeeping, collecting and declaring the tourist tax, completing individual police forms (French CESEDA, art. R.611-42): legal obligations. • Sending emails related to your booking (confirmation, payment, practical information, review request after your stay): performance of the contract and legitimate interest. You may opt out of the review request at any time. • Securing the website and the campsite (technical logs, video protection): legitimate interest. We do not send marketing without your consent and we never sell or transfer your data.

This website uses no advertising cookies and no audience measurement tools. It uses your browser's local storage only to work: chosen language, booking progress, login session for your account. These are strictly necessary and require no consent. The interactive map is provided by Google Maps: displaying it sends your IP address to Google, which may set its own cookies (see policies.google.com/privacy).

• Booking and stay data: 3 years from the end of the stay. • Invoices and accounting records: 10 years (French commercial code, art. L.123-22). • Individual police forms: 6 months (CESEDA, art. R.611-42), provided to the police or gendarmerie on request. • Customer account: until deleted, which you can request at any time from "My account". • Contact form messages: 3 years from the last exchange. • Video protection recordings: 30 days maximum.

Your data is accessible to the campsite team and shared only with the providers needed to deliver the service: • Microsoft (Azure, Microsoft 365, Entra External ID): hosting of the website and data in France (France Central region), sending emails, customer account login. • Stripe Payments Europe Ltd (Ireland): online payment. • Odoo SA (Belgium): invoicing and accounting. • L'Addition: campsite till for on-site payments. • Google: map and reviews display; address suggestions when your address is outside France (the characters you type are then sent to Google). • French National Institute of Geographic and Forest Information (IGN, French State Géoplateforme): address suggestions in France. • HAIBO: design, development and maintenance of the website. • Our chartered accountant, and public authorities where required by law (tourist tax, police forms, tax services). Some of these providers (Microsoft, Stripe, Google) may transfer data outside the European Union; such transfers are covered by the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.

Exchanges with the website are encrypted (HTTPS). Data is hosted on Microsoft Azure in France, with access restricted to authorised staff and strong authentication for administration.

We may update this policy, in particular when we add a provider. The date of the last update is shown at the top of the page.

For any question or to exercise your rights: contact@campinglesmarronniers.fr, or by post to SAS Track The Footprints, 646 route de l'Église, 74130 Glières-Val-de-Borne, France. We reply within one month.