Terms and Conditions of Sale

Camping Les Marronniers, a municipal campsite operated under a public service concession. Operator: SAS TRACK THE FOOTPRINTS, simplified joint-stock company, variable capital of €500 Company number (SIREN) 942 826 249 — Annecy Trade Register — Head office SIRET 942 826 249 00016 Establishment SIRET: 942 826 249 00024 EU VAT number: FR81942826249 Registered office: 305 boulevard des Allobroges, 74130 Bonneville, France Site address: 646 route de l'Église, 74130 Glières-Val-de-Borne, France Telephone: +33 4 50 03 54 74 — Email: contact@campinglesmarronniers.fr Professional liability insurance: Groupama Rhône-Alpes Auvergne, policy no. 434820000001, valid in metropolitan France. Official rating: the site is not classified under Articles L.333-1 and D.333-1 et seq. of the French Tourism Code.

These terms govern the contractual relationship between Camping Les Marronniers and any person booking a stay on one of the pitches or in one of the accommodation units offered. They are made available to the customer before booking, and acceptance is a condition of validity.

A booking becomes effective upon acceptance of these terms, payment of the full amount or of a deposit where accepted by the campsite, and receipt of a confirmation email. Management reserves the right to refuse a booking in the event of manifest irregularity or bad faith. Online bookings. Payment in full is required at the time of booking. Exceptionally and subject to approval, a deposit may be accepted upon request made by telephone or email. Bookings on site or by telephone. More than 30 days before arrival, a deposit may be accepted on request, with the balance due no later than 30 days before arrival. Within 30 days of arrival, payment in full is required immediately.

Prices are stated in euros, inclusive of all taxes. They are set by resolution of the Glières-Val-de-Borne municipal council and are binding on the operator. They cover the stay on the chosen pitch or in the chosen accommodation and access to the campsite facilities, excluding specific services charged separately. Tourist tax. This is added to the price of the stay and is not retained by the campsite: it is collected on behalf of the Faucigny-Glières community of municipalities, in accordance with Articles L.2333-29 et seq. of the French General Local Authorities Code. The amount is €0.50 per person per night, in accordance with municipal council resolution no. 2026-58 of 30 April 2026 setting the campsite tariffs. Persons under 18 are exempt, in accordance with Article L.2333-31 of the same code. Accepted means of payment: bank card, cash, ANCV holiday vouchers. Personal cheques are not accepted. Under Article L.112-6 of the French Monetary and Financial Code, cash payments are capped at €1,000.

In accordance with Article L.221-28, 12° of the French Consumer Code, accommodation services provided on a specified date or for a specified period are not subject to the fourteen-day right of withdrawal. Your booking is therefore firm upon confirmation, subject only to the cancellation terms set out in Article 6.

Free cancellation up to 14 days before the arrival date. Cancellation between 14 and 7 days before arrival: 50 % of the amount paid is refunded. Cancellation less than 7 days before arrival, or no-show: no refund. In duly documented cases of force majeure, in particular bereavement or hospitalisation, a postponement or partial refund may be considered upon presentation of supporting evidence. All cancellations must be notified by email to the address given at the time of booking. No refund can be granted for late arrival or early departure, except in cases of force majeure.

Pitches: arrival between 3 pm and 7 pm, departure before 12 noon. Accommodation units: arrival from 4 pm, departure before 11 am. Late arrivals must be notified in advance and remain subject to the campsite's approval. Any unauthorised late departure may be charged as an additional night.

In accordance with Articles R.814-1 to R.814-3 of the French Code on Entry and Residence of Foreign Nationals and the Right of Asylum, guests of foreign nationality, including European Union nationals, must complete and sign an individual police registration form on arrival. These forms are kept for six months and provided to the police or gendarmerie on request. Minors under fifteen may be recorded on the form of the accompanying adult.

Pets are accepted provided they have been declared at the time of booking, are kept on a lead at all times and have up-to-date vaccinations, for which proof may be requested. Category 1 and 2 dogs are not admitted.

Guests undertake to observe quiet hours from 10 pm, to keep the premises clean and tidy, and not to exceed the number of persons stated at the time of booking. The site rules are displayed at the entrance and at reception, provided on arrival, and form an integral part of these terms. Any serious or repeated breach may result in exclusion from the campsite without refund.

A security deposit may be required for any accommodation unit. It covers damage, missing items and restoration costs. Items entrusted to the guest, including keys and equipment, must be returned in good condition. A cleaning charge of up to €60 will be applied if the accommodation is not returned in a satisfactory state of cleanliness. Any deduction is justified in writing, supported by photographs and a quotation or invoice, and the balance is returned within thirty days.

The campsite is liable, under ordinary rules of French law, for damage caused by its own acts or by those of persons for whom it is responsible. It does not, however, assume custody of guests' personal property, which remains under their supervision. Guests must hold valid personal liability insurance, proof of which may be requested.

Changes are possible subject to availability and must be requested at least 7 days before arrival. Retention of the same pitch or accommodation unit cannot be guaranteed.

The campsite may take photographs or videos for communication purposes. No image allowing a person to be identified will be used without their express, prior and specific consent, obtained in writing or by means of a tick box that is not pre-ticked. Consent may be withdrawn at any time, without justification, by simple request to the operator.

The data collected is necessary for managing the booking, invoicing, collecting the tourist tax and complying with the operator's legal obligations. The data controller is SAS Track The Footprints. It is retained for three years from the end of the stay, subject to the statutory retention periods applicable to accounting and tax obligations and to individual police registration forms. It is not transferred to any third party. CCTV. The site is under video surveillance, authorised by order of the Haute-Savoie Prefecture dated 30 May 2026 and valid until 30 May 2031. The areas concerned are indicated by signage. Recordings are kept for a maximum of thirty days, then destroyed, and are viewed only in the event of an incident. Any person concerned may request access to recordings relating to them, or verify their destruction, by contacting the operator. In accordance with Regulation (EU) 2016/679 and the French Data Protection Act of 6 January 1978 as amended, you have the right to access, rectify, erase, restrict, object to and port your data. These rights may be exercised by email to contact@campinglesmarronniers.fr. You may lodge a complaint with the CNIL, 3 place de Fontenoy, 75007 Paris, www.cnil.fr.

Any complaint must be submitted in writing to the operator, by email or post, using the contact details given in Article 1. If the complaint has not received a satisfactory response within two months, the consumer may refer the matter free of charge to the consumer ombudsman appointed by the establishment: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice 49 rue de Ponthieu, 75008 Paris, France Telephone: +33 1 89 47 00 14 Website: www.cm2c.net Email: cm2c@cm2c.net A non-profit association approved by the French Commission for the Evaluation and Control of Consumer Mediation, no. W751237320. Consumers may also use the European Online Dispute Resolution platform.

These terms are governed by French law. Failing amicable resolution, the French courts have jurisdiction under the conditions laid down by the Code of Civil Procedure and the Consumer Code.

Making a booking implies unreserved acceptance of these terms and conditions of sale.